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Shipping Policy
Thank you for shopping with iRideEQ Pty Ltd. Here’s everything you need to know about our shipping process and policies:
Order Confirmation
Once you place your order, you will receive an email confirming that we have received your order and pre-authorized your payment.
Our Commitment
At iRideEQ, we are dedicated to offering the best shipping options to meet your needs, no matter where you are in Australia. Our goal is to ensure timely and efficient delivery, providing you with top-notch service at all times.
Shipping Charges
Measure the circumference of your head at the widest point — about 2cm above your eyebrows and ears. Use a soft tape measure and keep it level. Match your measurement to the Freejump size chart above. If between sizes, choose the smaller size — helmets should fit snugly without pressure points.
For Australian competition, your helmet should meet EN 1384, ASTM F1163, or AS/NZS 3838 standards. Check the product description for the specific certifications of the Freejump X'AIR SAFE. Virginia Tech STAR ratings provide independent safety testing data where available.
Replace any helmet after an impact (even if it looks undamaged), every 5 years from the manufacture date, or if the harness or shell shows any wear. The internal foam compresses over time and loses its protective ability. Never use a helmet that's been in a fall.
Check the product description for specific certification details. The Freejump X'AIR SAFE must meet current EA and FEI competition standards to be used at affiliated events. Helmets must be fastened with the chin strap at all times when mounted.